It is a system of care in which a team of health professionals work together to provide all of your health care needs. We use a team approach to communicate and coordinate your health care and provide the best possible outcomes for you.
As part of a Primary Care Medical Home we will:
Ask you to pick a Primary Care Provider
Review your medications at every visit
Discuss your goals and how you would like to improve your health
Ask you to assist in updating your health record to include recent test results and information from specialists and other providers you have seen
Discuss your goals and how you would like to improve your health. We can also discuss goals for your child – English | Spanish
Listen to you and address your concerns
Help you stay healthy by giving you easy to understand information
Have a provider on call after hours for your urgent needs
Provide you with same day appointments when you are sick
Remind you when vaccines and tests are due
Notify you of test results in a timely manner
Help coordinate care with specialty doctors if needed
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As your Primary Care Medical Home we trust you to:
Make your provider aware of your entire medical history
Follow the care plan that is agreed upon as best you can
Keep all appointments as scheduled or call to reschedule or cancel
Tell your provider of all medications, vitamins, and supplements you take
Let us know when you see other health care providers and ask them to send us a report about your careCall the office before going to the Emergency Room if possible so someone who knows your history can care for you
Give us feedback to help us improve our services by filling out our Patient Satisfaction Survey – English | Espanol
How does a Primary Care Medical Home benefit you?
We are available when you need us.
We know your health history and can suggest treatment options that make sense for you
We help you understand your health and how to take care of your yourself. We explain your options and provide you with information to help you make decisions about your care.
We help you coordinate your health care even if we are not the ones giving you the care. We will help you find specialists, get appointments, and make sure others have the information they need to care for you
We use technology such as electronic health records and share records to help prevent medical errors
What are the Roles of your Primary Care Medical Home Team?
Primary Care Provider
Listen to your feelings and questions about your health
Explain medical care and medications in an easy to understand way
Document the care provided to you
Arrange for needed additional testing or evaluation
Provide clear instructions related to agreed upon care and treatment
Nurses/ Assistants/Facilitators
Gather basic health information (height, weight, vital signs)
Document details of health history and care
Patient education, health promotion
Assist with follow up appointments
Coordinate delivery of test results to patients
Handle telephone calls and urgent inquiries
Registration/Records Staff
Appointment scheduling/confirming
Patient reception
Update demographic/contact/insurance information
Maintenance of electronic and paper health records
